Mon - Fri 9:00 am - 5:00 pm
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Standard Delivery (Royal Mail 2nd Class)
Due to high demand, please expect some delays to our usual delivery service
Order before 3pm
Orders delivered between 3 to 5 working days between 8am – 9pm
Postage to areas outside the UK will be calculated on current postal prices and parcel weight and this cost will be added to your order. Delivery times may vary for items sent abroad.
What is your returns policy?
We’re sure you’ll love your purchase, but if you’re not happy for any reason, simply return the item(s) within 14 days of ordering and we’ll exchange or refund it.
Customers are liable for returns Postage unless the product is defective.
The initial postage charge will not be refunded in the event of a return and also for those who get free delivery will incur a £1.99 postage charge.
Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 14 days for the refund to show in your account.
Lost or Damaged Parcels
If you have any lost or missing products from your order then please contact our Customer Care team; phone 0800 085 6211 or email us.
Lost parcels must be reported within 10 days of the dispatch date. We will not be liable for any loss should you fail to do this.
We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected.
If the fault is agreed, a full refund will be given for the returned products. Please contact our customer services department who can arrange for your goods to be sent back to us.
Health Rack LTD
Unit 47, Twin Brook Business Park
Twin Brook Road